A private support inbox between members and staff
Members send a private message to your staff with /inbox open. Before anything is sent, they confirm they understand server staff will read it. Staff see the thread in a private channel and reply with /inbox reply.
Start freeStart free. Pro is $9.99/month.
Support Inbox is an opt-in Pro module. It is separate from Tickets: there is no channel per request, and nothing is sent to a member who has not started a thread.
What you get
Opt-in and clear
A member must run /inbox open and set understand to True. The reply tells them staff can read the message and when the thread will be deleted.
Abuse limits
Each member has a cooldown (default 10 minutes) and an hourly limit (default 5 messages). Staff can block and unblock members. Links and attachments are refused unless you turn them on. Mentions never ping anyone.
Kept only as long as needed
Threads and their messages are deleted 1–30 days after the last message (default 7), together with the staff-channel post. Staff replies go by DM only to the member who started the thread.
Example commands
| Command | What it does |
|---|---|
/inbox open message understand [attachment] | Members send a private message to staff. The attachment is refused unless the server allows attachments. |
/inbox reply id message | Staff reply by DM to the member who started thread id. |
/inbox close id · block user · unblock user | Staff close a thread or stop and restore a member's access. Staff need Manage Server or the staff role. |
Full command list and configuration options in the Support Inbox documentation.
Set up Support Inbox
Enable the Support Inbox module, select the server in settings, choose a private staff channel, switch on Enable in this server and save. Use the normal regenerate/start workflow.
Optionally choose a staff role. Members with Manage Server can always reply, close and block. The bot needs View Channel and Send Messages in the staff channel.
Adjust the cooldown, hourly limit and retention if needed. Leave links and attachments off unless your staff need them.
Tell members to use /inbox open. Staff reply with /inbox reply id message and close finished threads with /inbox close id.
What does it cost?
Support Inbox is included in Pro — Start free. Pro is $9.99/month.
- 1 hosted bot, online 24/7
- 20 free-forever modules
- 10 custom commands
- No credit card required
- 3 bots
- All 49 modules — including Support Inbox
- AI Module Builder (50 credits/mo)
Frequently asked questions
Who can read inbox messages?
Anyone who can see the staff channel you choose, and anyone with access to the bot database. Members are told staff will read the message before it is sent. Choose a channel only staff can view.
Does the bot ever DM members on its own?
No. The bot sends a DM only when staff reply to a thread that member started. If the member's DMs are closed, the reply is saved on the thread and staff are told it was not delivered.
Does it need privileged intents?
No. Support Inbox uses slash commands only, so it needs neither the Message Content nor the Server Members intent.
Related modules
Add Support Inbox to your server today
Create your bot, toggle the module on, and it's live — hosted for you, no code, no downloads.
Start freeStart free. Pro is $9.99/month.